We normally deliver your package within 3-6 working days from when we receive your order. This does not include Saturdays, Sundays and public holidays.

All orders from www.lecreuset.fi are processed and delivered by UPS. As soon as your package is ready for delivery and has been dispatched, you will receive an e-mail with a tracking number. You can use this number to track where on its route your package is. Please be aware that it can take up to 2 hours from the time your package is dispatched for online tracking to be available.

 

For orders under €100, we charge a shipping fee of 10 € regardless of the number of items or package size. For orders over 100 €, Le Creuset always delivers free of charge.

You will see in your basket when you have reached the minimum order value for free shipping.

We deliver to all addresses in Finland.

If you are not going to be home when your package is due to be delivered, you should rebook your delivery for a different timeslot or arrange pick-up. UPS will leave instructions in your post box.

If we accidentally send you different items to what you ordered on www.lecreuset.fi, or if items in your order are missing, please contact our Customer Service team who will resolve the situation. If your package looks damaged when it arrives, it is a good idea to take a photo of the packaging before unpacking your item. This will make it easier for our Customer Service team to identify and resolve the issue.

Orders placed from 1st November to 31st December 2024 can be returned up to and including 31st January 2025.

Private individuals can return items that were purchased either in a Le Creuset shop or from www.lecreuset.fi.

You can return your purchase in the following ways.
 

• You can return your item in our store. Please remember to bring your order confirmation with you. Our store staff will handle your return at no cost to you.
• You can open a returns ticket by contacting our Customer Service team. In this case, you will need to pay to return your item.
• You can return your item by printing out and filling in this returns form, attaching it to your item and sending both to Le Creuset, Tatti 17, 00760 Helsinki using a delivery company of your choosing. Packages must always be sent directly to us. If you choose this option you will need to pay to return your item.

As soon as we have received and processed your return, your money will be refunded to the payment card you used when ordering.