6.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
6.1.1 If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see clause 8;
6.1.2 If you want to end the contract because of something we have done or have told you we are going to do, see clause 6.2;
6.1.3 If you have just changed your mind about the product, see clause 6.3.You may be able to get a refund if you are within the cooling-off period (that is 30 days from the date of your receipt of the ordered product), but this may be subject to deductions and you will have to pay the costs of return of any goods.
6.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at 6.2.1 to 6.2.5 below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
6.2.1 we have told you about an upcoming change to the product or these terms which you do not agree to;
6.2.2 we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
6.2.3 there is a risk that supply of the products may be significantly delayed because of events outside our control;
6.2.4 we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or
6.2.5 you have a legal right to end the contract because of something we have done wrong.
6.3
Exercising your right to change your mind. For products bought online from this website you have a legal right to change your mind within 30 days and receive a refund. To qualify for the refund you must send off the goods to us within 30 days of notifying us of your decision to cancel the contract. If you wish to change your mind and cancel your contract please contact us on +358 942458215 (open from Monday - Thursday, 9am - 5pm and Friday 9am - 4:30pm). Or, if you prefer you can email us on
scandi.web@lecreuset.com.
6.4 How long do I have to change my mind? You have 30 days after the day you (or someone you nominate) receives the goods, unless your goods are split into several deliveries over different days. In this case you have until 30 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.
